Refund and Cancellation Policy

Effective date: 27 July 2026
Website: courses.amin.ai

This Refund and Cancellation Policy applies to memberships and educational services purchased through the Prof. Amin Radiology Club, operated by:

Amin Diagnostics
Multan, Pakistan
Email: dramin.info@gmail.com

By purchasing a membership, the member agrees to this policy together with the Terms of Membership.

1. Membership Periods

The available membership periods are:

Monthly Membership: 30 days
Three-Month Membership: 90 days

Memberships do not renew automatically. A member must make a new purchase to continue after the current membership expires.

2. When Membership Becomes Activated

Membership is considered activated as soon as:

Payment has been received and verified; and
Login or membership access has been provided.

Activation does not depend on whether the member has:

Logged into the website
Opened a course
Viewed a DICOM case
Attended a live session
Submitted a report
Downloaded or viewed any learning material

Once access has been provided, the membership is treated as activated.

3. Cancellation Before Activation

A member may request a full refund where:

Payment has been received; but
Payment verification or membership activation has not yet been completed; and
Login or membership access has not been provided.

The cancellation request must be received before activation.

Where access has already been provided before the request is received, the membership will be treated as activated and the post-activation refund rules will apply.

4. No Refund After Activation

Membership payments are normally non-refundable after access has been activated.

No refund will be provided after activation because the member:

Changed their mind
Did not use the membership
Did not have sufficient time to study
Did not attend a live session
Did not submit reports
Did not complete a course
Did not access the available DICOM cases
Experienced personal scheduling difficulties
Was dissatisfied with examination or professional outcomes
Forgot the membership expiry date
Purchased the wrong membership duration
No longer requires the membership

Members are encouraged to review the membership description, duration, educational content and technical requirements before completing payment.

5. No Partial or Prorated Refunds

No partial or prorated refund will normally be provided for unused days remaining in a 30-day or 90-day membership.

For example, a member who stops using a 90-day membership after 20 days will not normally receive a refund for the remaining period.

This rule is subject only to:

Verified duplicate or excess payment;
A substantial unresolved technical failure caused by Amin Diagnostics;
A refund required under applicable law; or
Another exceptional situation expressly approved by Amin Diagnostics.

6. Duplicate Payments and Overpayments

A verified accidental duplicate payment will be refunded.

A verified overpayment may also be refunded or adjusted against the correct membership amount.

The member may be asked to provide:

Payment receipts
Bank transaction references
Account statements
Order confirmations
Other evidence reasonably required to verify the duplicate or excess payment

Only the duplicated or excess amount will be refunded. The valid membership payment will remain subject to this policy.

7. Technical Access Problems

Members should report technical access problems promptly to:

dramin.info@gmail.com

The member should provide:

Their full name
Registered email address
A description of the problem
Screenshots where available
The device and browser being used
The approximate date and time of the problem

Amin Diagnostics will make reasonable efforts to investigate and restore access.

Where a substantial technical failure caused by Amin Diagnostics prevents meaningful access, Amin Diagnostics may first offer one or more of the following:

Restoration of access
Replacement access
An extension of the membership period
Alternative access to the affected material
A replacement recording, session or resource

Temporary problems affecting one device, browser, internet connection or third-party platform do not automatically qualify for a refund.

8. Unresolved Technical Failure

Where a substantial technical problem is directly caused by Amin Diagnostics and cannot reasonably be resolved through restored access, replacement access or an extension, Amin Diagnostics may provide:

A full refund; or
A proportionate refund based on the duration and extent of the interruption.

The appropriate remedy will be determined according to the circumstances, including:

How long access was unavailable
Which membership services were affected
Whether alternative access was provided
How much of the membership period had already been used
Whether the problem was within the reasonable control of Amin Diagnostics

A refund will not normally be provided where the problem was caused by:

The member’s internet connection
An unsupported or outdated device
Incorrect login information
Failure to follow access instructions
The member’s email provider
Local internet restrictions
A third-party outage outside the reasonable control of Amin Diagnostics
Account sharing or misuse
Suspension resulting from a breach of the Terms of Membership

9. Live Sessions

Live-session dates and times may occasionally be changed, postponed or cancelled because of:

Teacher availability
Illness
Emergency
Technical problems
Platform failure
Public holidays
Circumstances outside reasonable control

Where reasonably possible, Amin Diagnostics may provide:

A rescheduled session
A replacement session
A recording
Alternative educational material

Missing a live session does not create an automatic right to a refund.

Rescheduling or replacing a live session does not normally qualify the membership for cancellation or refund.

10. Termination for Misconduct

No refund will be provided where membership is suspended or terminated because of serious misconduct, including:

Account sharing
Unauthorised copying or distribution
Screen-recording protected content
Uploading patient-identifying information
Abusive or disruptive behaviour
Fraudulent payment activity
Dishonest chargebacks
Attempts to bypass access controls
Misuse of the website
Serious or repeated violation of the Terms of Membership

This provision remains subject to any mandatory rights that cannot lawfully be excluded.

11. Bank and Third-Party Charges

The following charges are normally non-refundable:

Bank-transfer fees
Payment-provider charges
Currency-conversion charges
International-transfer fees
Correspondent-bank fees
Taxes or charges imposed by third parties
Charges applied by the member’s bank

Where a refund is approved, Amin Diagnostics will refund the amount it actually received or the approved refundable amount.

Amin Diagnostics is not responsible for differences resulting from changes in exchange rates.

12. How to Request a Refund

Refund requests must be sent to:

dramin.info@gmail.com

The request should include:

Member’s full name
Registered email address
Order number, where available
Transaction or bank reference
Payment evidence or receipt
Date of payment
Membership purchased
Reason for the refund request
Any relevant screenshots or supporting evidence

Incomplete requests may take longer to investigate.

Submitting a request does not guarantee that a refund will be approved.

13. Refund Review

Amin Diagnostics may review:

Account-activation records
Login records
Payment records
Membership usage
Course or case-access records
Technical logs
Previous communications
Any evidence provided by the member

The member may be contacted for additional information before a decision is made.

14. Approved Refund Processing

Approved refunds will normally be initiated within 7–14 business days after approval.

Additional time may be required for the bank or payment provider to complete the transaction.

Amin Diagnostics cannot control processing delays caused by:

Banks
Payment providers
International transfers
Public holidays
Incorrect payment information
Regulatory or verification requirements

The refund will normally be returned through the original or another reasonably appropriate payment method.

15. Chargebacks and Payment Disputes

Members should contact dramin.info@gmail.com before initiating a chargeback or payment dispute.

Amin Diagnostics should be given a reasonable opportunity to investigate and resolve a genuine payment or access problem.

Membership access may be suspended while a chargeback or payment dispute is pending.

Fraudulent or abusive chargebacks may result in:

Membership termination
Refusal of future membership
Recovery of applicable costs
Other lawful action

This does not prevent a member from using a legitimate payment-dispute process where a genuine issue remains unresolved.

16. Cancellation of Future Membership

Because memberships do not automatically renew, members do not need to cancel a future recurring charge.

At the end of the purchased 30-day or 90-day period:

Access expires automatically
No new payment is collected automatically
The member may choose whether to purchase another membership

17. Changes to This Policy

Amin Diagnostics may update this policy because of:

Changes to membership services
Changes to payment methods
Operational requirements
Legal or regulatory requirements
Changes to third-party providers

The updated version will be published on this page with a revised effective date.

Changes will not normally be applied retrospectively in a manner that removes a refund already approved.

18. Mandatory Consumer Rights

Nothing in this policy excludes, restricts or replaces any consumer right or remedy that cannot lawfully be excluded under applicable law.

Where a mandatory legal requirement conflicts with this policy, the mandatory legal requirement will apply.

19. Contact

For cancellation, refund or payment questions, contact: